Terms of sale

Purpose and Scope

These Terms and Conditions of Sale (the “Terms”) define the rights and obligations of the parties in connection with the sale of products offered on the website operated by TRINITAS LIMITED COMPANY.

Any order placed on the website implies the customer’s full and unconditional acceptance of these Terms, without reservation.

The Terms may be amended at any time. The version applicable to the customer is the one in force on the date the order is placed.
Should any provision of these Terms be declared invalid or unenforceable, the remaining provisions shall remain fully effective.

The failure of either party to enforce any provision at a given time shall not be construed as a waiver of the right to enforce that provision at a later date.

Order Process

The customer undertakes to provide accurate, complete and up-to-date information when placing an order.

To place an order, the customer may either create a personal account or complete the order form by providing the required personal details.
Where a customer account is created, login credentials are strictly personal and confidential. The seller shall not be held liable for any loss, theft or fraudulent use resulting from the customer’s negligence.

The ordering process includes:

  • entering delivery and billing details,

  • selecting a delivery method,

  • reviewing the order summary (products, quantities, prices),

  • confirming and paying for the order.

An order is deemed final only after full payment has been successfully received, subject to the accuracy of the email address provided by the customer.

Products

Product descriptions, photographs, illustrations and characteristics are provided for informational purposes only.

Unless otherwise stated, all products sold are new and comply with applicable European Union and French regulations.

Products available for sale are those displayed on the website at the time of the order, subject to stock availability.
In the event of unavailability, the customer will be informed as soon as possible.

TRINITAS LIMITED COMPANY reserves the right to modify or remove any product from the website at any time.

Prices – Taxes – Fees – Payment

Product prices are displayed in euros excluding taxes, customs duties and delivery charges, unless otherwise stated.

Products are invoiced at the prices in effect on the website at the time the order is validated.

Where products are shipped from a country outside the European Union, the customer purchases the products exclusive of taxes and acts as the importer of record as the final recipient of the goods.

Any import VAT, customs duties or other local taxes imposed by the destination country are entirely the responsibility of the customer and are not included in the product price.

The seller has no control over such charges and shall not be liable for their payment or reimbursement.

Payment of the full purchase price is required at the time the order is placed.
Accepted payment methods include credit and debit cards (Visa, MasterCard, American Express).
Orders will only be processed after full and effective receipt of payment.

Fees related to international payments are not covered by the seller.

Invoicing

Invoices are provided to the customer electronically or included with the delivery.

Late or Non-Payment

Any delay in payment shall automatically give rise to late payment interest calculated at the statutory legal interest rate, without prior notice.

In the event of non-payment, a fixed penalty equal to 20% of the total amount due may be charged as liquidated damages, without prejudice to any additional bank or recovery fees incurred.

The seller also reserves the right to suspend any future deliveries in the event of outstanding payment.

Retention of Title

Ownership of the products remains with the seller until full payment of the price, including principal and ancillary charges, has been received.

The transfer of risk occurs upon delivery of the products to the customer or to the carrier.

Delivery

Deliveries are made according to the terms specified at the time of the order.
Delivery times are indicative and begin once full payment has been received.

The seller’s obligation is fulfilled once the goods are handed over to the carrier.
The seller shall not be held liable for delays or failures attributable to the carrier or to events of force majeure.

Receipt – Damaged Packages

The customer is required to inspect the products upon delivery.

Any defect, damage or missing item must be reported by email within 8 days, supported by appropriate evidence.
Damaged packages must be refused and clearly noted with dated and signed reservations made to the carrier.

Failing this, the delivery shall be deemed compliant and accepted by the customer.

Right of Withdrawal

In accordance with consumer protection laws, the customer has a 14-day withdrawal period starting from the day following receipt of the products, without providing reasons and without penalty, except for return shipping costs.

Certain products, particularly for hygiene reasons, may be excluded from the right of withdrawal.

Exercising the Right of Withdrawal

To exercise the right of withdrawal, the customer must notify the seller by email before the expiry of the 14-day period at:
📧 support@lyzora-paris.com

Returned products must be unused, in perfect condition and in their original packaging.

Refunds

Where the right of withdrawal is validly exercised, the seller shall refund the full price of the returned products using the same payment method as the original transaction, within a maximum period of 14 days from notification of withdrawal.

Personal Data

Personal data is processed in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

Data is collected solely for customer relationship management, order processing, payment issues and legal obligations, and is retained for a maximum period of 3 years.

Customers have the right to access, rectify, erase, transfer or object to the processing of their personal data by contacting:
📧 support@lyzora-paris.com

If necessary, a complaint may be lodged with the competent data protection authority.

Liability

The seller shall not be held liable in cases of force majeure or for improper or unintended use of the products by the customer.